A medical alert system can be a lifesaver in an emergency, and it is essential for customers to understand exactly what happens when they push the emergency button.
When the button is pushed on the system, the client is directly connected to a trained responder who will help assess the specific situation and provide the best course of action. If you are having a life threatening emergency, or cannot respond to the dispatcher who answers, emergency medical assistance will be summoned for you immediately.
If the button on the medical alert box is accidentally pushed and it is not an emergency, simply explain the situation to the operator who responds and emergency personnel will not be contacted or dispatched. Using a medical alert system is an easy way to stay safe at home, and the trained technicians who answer a call will provide assistance when it is necessary.